Introduction

Welcome to Pastryarchy ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Ordering

Placing an Order

1. Online Orders: Orders can be placed through our website. You will receive a confirmation email once your order has been accepted.
2. In-store Orders: Orders can also be placed directly at our patisserie location.
3. Custom Orders: For custom cakes or large orders, please contact us directly. Custom orders may require additional time and may be subject to additional terms and conditions.

Delivery and Pickup

Delivery

1. Availability: Delivery services are available within specified areas. Please refer to our delivery policy for more details.
2. Delivery Charges: Delivery charges may apply and will be indicated at the time of order.
3. Timing: We strive to deliver orders within the time frame specified. However, delivery times are estimates and may be affected by factors beyond our control.

Pickup

1. Location: Orders can be picked up at our patisserie location during business hours.
2. Timing: Please ensure to pick up your order within the designated time frame. We are not responsible for the quality of products if not picked up on time.

Product Information

1. Ingredients: We use high-quality ingredients in our products. For information on specific ingredients or allergens, please contact us directly.
2. Allergies: While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free from allergens. Customers with food allergies should exercise caution.
3. Product Appearance: Due to the artisanal nature of our products, there may be slight variations in appearance from the images on our website.

Cancellation and Refunds

1. Cancellation Policy: Orders may be canceled within 24 hours of placing the order for a full refund. Custom orders may be subject to different cancellation terms.
2. Non-Refundable Items: Perishable items, including custom cakes and pastries, are non-refundable.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Pastryarchy and is protected by copyright laws. You may not use any content from our website without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Pastryarchy shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of our website, products, or services constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh, without regard to its conflict of law principles.

Thank you for choosing Pastryarchy. We appreciate your business and look forward to serving you.